All orders will be processed no later than 2 business days upon receipt, provided the items are in stock and there are no problems with the payment verification. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change by the time an order is being processed.

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number for your order.

You will be charged for a backordered item upon order processing. After your order for an out of stock product is submitted, we will notify you of its anticipated delivery date. Any in stock products from your order will be shipped right away. For items that are backordered, you will receive periodic reminders of back ordered items and you will be given an opportunity to cancel any outstanding back orders with us.

In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or a credit note. We will make every attempt to promptly issue refunds, but during busy periods, allow up to 2 to 4 business days for refunds to be processed.

Your information will not be shared with any other company or entity, and will only be used for the processing of the transaction.

We value your privacy, however, cross-border shipments are subject to opening and inspection by customs authorities.